ACT WorkKeys Graphic Literacy

38 questions/tasks. Use the approved directions below.

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Question 1

According to Graphic G01, how many crates did Dock B receive?

☐ A. 7 crates
☐ B. 6 crates
☐ C. 4 crates
☐ D. 9 crates

Your response / working

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Response: D

Final answer: 9 crates

Dock B's bar ends halfway between the grid lines marked 8 and 10, so read its height against that interval rather than using the count for a neighboring dock. B received 9 crates.

Question 2

In Graphic G02, which step follows inspecting the item?

☐ A. Repeat the inspection.
☐ B. Record its condition.
☐ C. Shelve the item.
☐ D. Scan its label.

Your response / working

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Response: B

Final answer: Record its condition.

The next step is recording. Follow the arrow out of Inspect item to Record condition, then continue to Shelve item only after that intervening step. Scanning lies before inspection, and the diagram has no arrow that sends the item back for another inspection.

Question 3

Which room occupies the northeast corner of Graphic G03?

☐ A. The break room.
☐ B. The office.
☐ C. The workshop.
☐ D. The supply room.

Your response / working

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Response: C

Final answer: The workshop.

North points upward on this plan. Moving toward the top and then to the right locates the room labeled Workshop, whereas the break room sits below it and the supply room is across the dividing wall. The workshop is northeast.

Question 4

G04: Staff availability

Staff	Qualification	Mon	Tue	Wed	Thu
Ari	Lift	AM	--	AM	PM
Bea	Front	AM	AM	PM	--
Cy	Lift	--	PM	AM	PM
Dee	Front	PM	--	--	AM

AM = available 8 a.m.--noon; PM = available noon--4 p.m.; -- = unavailable.

Using Graphic G04, when is Cy available on Thursday?

☐ A. For both listed shifts.
☐ B. From 8 a.m. to noon.
☐ C. Cy is unavailable that day.
☐ D. From noon to 4 p.m.

Your response / working

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Response: D

Final answer: From noon to 4 p.m.

Cy's Thursday entry is PM. Use the shift legend to turn that code into an interval: noon to 4 in the afternoon. The AM entry elsewhere in Cy's row belongs to Wednesday, so it cannot establish Thursday morning availability.

Question 5

Which staff member in Graphic G04 is available from 8 a.m. to noon on both Monday and Wednesday?

☐ A. Dee.
☐ B. Bea.
☐ C. Ari.
☐ D. Cy.

Your response / working

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Response: C

Final answer: Ari.

Compare Monday with Wednesday within each person's row, keeping both columns in view so a morning entry on one day does not mask an afternoon entry on the other. Ari has both AM entries. Bea's Wednesday is PM, Cy is unavailable Monday, and Dee has no Wednesday shift.

Question 6

Which statement describes both patterns in Graphic G05?

☐ A. A falls through Wednesday and then falls again; B rises through Wednesday and then rises again.
☐ B. A rises through Wednesday and then falls; B falls through Wednesday and then rises.
☐ C. A falls through Wednesday and then rises; B rises through Wednesday and then falls.
☐ D. A rises through Wednesday and then rises again; B falls through Wednesday and then falls again.

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Response: B

Final answer: A rises through Wednesday and then falls; B falls through Wednesday and then rises.

Wednesday is the turning point. Team A climbs through the values 2, 5, and 6 before falling to 4 on Thursday. Team B's first three values fall from 8 through 6 to 4, but its last value rises to 7, so the correct statement must include both reversals.

Question 7

A coordinator needs at least 6 open slots with Team A and at least 4 with Team B on the same day. Which day in Graphic G05 meets both needs?

☐ A. Tuesday.
☐ B. Thursday.
☐ C. Monday.
☐ D. Wednesday.

Your response / working

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Response: D

Final answer: Wednesday.

Both minimums are inclusive, which means Wednesday's 6 A slots and 4 B slots satisfy the coordinator's requirements even though neither count exceeds its threshold. Wednesday works. All three other days fail the A minimum, with counts of 2 on Monday, 5 on Tuesday, and 4 on Thursday.

Question 8

Pickup code	Scheduled bins
N	6
E	8
S	4

Which pickup plan below accurately represents the scheduled bins at all three rooms in Graphic G06?

☐ A. Plan 2.
☐ B. Plan 3.
☐ C. Plan 1.
☐ D. Plan 4.

Your response / working

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Response: C

Final answer: Plan 1.

Keep each code attached to its count while moving from the table to the floor plan. N has 6 bins in R1, E has 8 in R2, and S has 4 in R3, so Plan 1 preserves all three pairings. The other plans exchange two counts.

Question 9

A driver starts at the pickup code with the most scheduled bins in Graphic G06. Which room should the driver visit first?

☐ A. Room R2.
☐ B. Rooms R1 and R3 tie.
☐ C. Room R3.
☐ D. Room R1.

Your response / working

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Response: A

Final answer: Room R2.

Start with the largest bin count. The table's 8 belongs to E, and following that same code onto the floor plan leads to Room R2, rather than either room associated with the smaller counts of 6 and 4. R2 is the first stop.

Question 10

Which cell in Graphic G07 has the most ready items and the fewest rework items?

☐ A. Cell C.
☐ B. Cell B.
☐ C. Cell A.
☐ D. Cell D.

Your response / working

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Response: A

Final answer: Cell C.

Cell C has 9 ready items. Its remaining item requires rework, giving C both the largest ready count and the smallest rework count among the four equally sized bars. The other cells have 8, 6, or 7 ready items and correspondingly larger rework sections.

Question 11

A supervisor chooses Cell B for additional rework training. Which explanation is best supported by Graphic G07?

☐ A. B has the fewest rework items among equally sized groups.
☐ B. B has the most rework among equally sized groups.
☐ C. B has fewer total checks than every other cell.
☐ D. B has the most ready items among equally sized groups.

Your response / working

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Response: B

Final answer: B has the most rework among equally sized groups.

All four groups contain ten checks, so B's 4 rework items can be compared fairly with the 2, 1, and 3 rework items in the other cells. B has the greatest rework count. That supports the supervisor's training priority, although these results alone do not identify why rework occurred.

Question 12

G08: Open inspection issues

Region	Unit	Area	Mon	Tue
East	E1	Dock	4	3
East	E1	Store	6	5
East	E2	Dock	6	4
East	E2	Store	5	7
West	W1	Dock	3	2
West	W1	Store	2	1
West	W2	Dock	8	6
West	W2	Store	4	4

How many open issues does Graphic G08 list for the W1 Store area on Tuesday?

☐ A. 3 issues
☐ B. 4 issues
☐ C. 1 issue
☐ D. 2 issues

Your response / working

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Response: C

Final answer: 1 issue

Use the Store row under W1. Reading across to Tuesday gives 1 issue, while the 2 immediately to its left belongs to Monday and the nearby Dock row describes a different area. The requested count is 1.

Question 13

Ticket R in Graphic G08 needs its Tuesday issue count entered in a report. Which count belongs to that ticket?

☐ A. 4 issues
☐ B. 6 issues
☐ C. 3 issues
☐ D. 7 issues

Your response / working

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Response: D

Final answer: 7 issues

Ticket R identifies E2 / Store. Carry both parts of that location into the inspection table, then read its Tuesday column to get 7 issues. A lookup using E2 alone could land on Dock instead, and taking the Monday value would also miss the requested count.

Question 14

For which area does Graphic G08 show fewer open issues on Tuesday than Monday at every unit?

☐ A. Dock areas.
☐ B. Store areas.
☐ C. Both areas at every unit.
☐ D. Neither area at any unit.

Your response / working

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Response: A

Final answer: Dock areas.

Each Dock row decreases from Monday to Tuesday, with the four pairs reading 4 to 3, 6 to 4, 3 to 2, and 8 to 6. Dock areas meet the condition. Stores do not, since E2 rises from 5 to 7 and W2 remains at 4 on both days.

Question 15

Team	Worker	Trade	Lift certified
North	Ada	E	Yes
North	Ben	P	Yes
Central	Cal	P	No
Central	Dia	E	No
South	Eli	E	Yes
South	Fay	P	Yes

E = electrical; P = plumbing. A task needs availability for its entire interval.

Which pair in Graphic G09 is available for the entire 10:00 a.m.-to-noon interval?

☐ A. Cal and Dia.
☐ B. Eli and Fay.
☐ C. Ada and Dia.
☐ D. Ada and Ben.

Your response / working

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Response: C

Final answer: Ada and Dia.

Blank space represents availability. Ada's assignment ends at 10 and Dia's at 9, leaving both rows blank for the entire interval from 10 to noon. Cal remains busy until 11. Ben begins at 10, and Eli and Fay are already assigned through noon, ruling out the other pairs.

Question 16

A lift inspection must run from 10:00 a.m. to noon. According to Graphic G09, which worker is both available throughout and lift certified?

☐ A. Ada.
☐ B. Dia.
☐ C. Ben.
☐ D. Fay.

Your response / working

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Response: A

Final answer: Ada.

Check availability before lift certification, because a Yes in the qualification table is insufficient if the worker is already assigned during the inspection. Ada meets both conditions. Dia is free for the interval but lacks certification, while the certified Ben and Fay have assignments that overlap it.

Question 17

A plumbing task requires a worker from 8:00 to 10:00 a.m. Which worker in Graphic G09 can take the entire task?

☐ A. Fay.
☐ B. Ben.
☐ C. Cal.
☐ D. Dia.

Your response / working

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Response: B

Final answer: Ben.

The trade legend makes P plumbing, so compare Ben, Cal, and Fay against the entire interval from 8 to 10 before considering their availability for just part of that time. Ben can cover it. His assignment begins at 10, whereas Cal and Fay become busy at 9 and Dia has trade E.

Question 18

Ticket	Readable	Damaged	Size
T1	Yes	No	Small
T2	No	No	Large
T3	Yes	No	Large
T4	Yes	Yes	Large

Outcome	Location	Weekly count
Manual check	M1	3
Quarantine	Q2	6
Resale A	A1	9
Resale B	B1	4

Using Graphic G10, which location receives Ticket T4?

☐ A. B1.
☐ B. Q2.
☐ C. A1.
☐ D. M1.

Your response / working

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Response: B

Final answer: Q2.

T4 passes the readable-barcode decision. Its Yes at Item damaged then sends it directly to Quarantine, where the outcome table supplies location Q2. The large-item decision lies farther down the No-damage branch, so using T4's size to choose a resale location would skip the route it actually follows.

Question 19

Which outcome relationship appears in Graphic G10's weekly counts?

☐ A. Resale A exceeds Quarantine, which exceeds Manual check.
☐ B. Quarantine exceeds Resale A, which exceeds Manual check.
☐ C. Resale A and Quarantine have equal counts.
☐ D. Manual check exceeds Quarantine, which exceeds Resale A.

Your response / working

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Response: A

Final answer: Resale A exceeds Quarantine, which exceeds Manual check.

Read the weekly counts beside the outcomes, rather than the ticket conditions or their location codes, to compare Resale A at 9 with Quarantine at 6 and Manual check at 3. The counts descend in that order.

Question 20

A clerk sends a new small, undamaged item with an unreadable barcode to A1. Which correction follows Graphic G10?

☐ A. Send it to Q2 because every unreadable barcode follows the Damaged branch.
☐ B. Send it to M1 because the barcode branch ends at Manual check before size is considered.
☐ C. Keep it at A1 because being small and undamaged is sufficient for Resale A.
☐ D. Send it to B1 because the barcode branch assigns unreadable items to Resale B.

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Response: B

Final answer: Send it to M1 because the barcode branch ends at Manual check before size is considered.

The unreadable barcode determines the branch. Its No arrow leads straight to Manual check and location M1, without reaching either the damage decision or the later size decision. Being small and undamaged therefore cannot justify the clerk's choice of A1, which is reached through a different path.

Question 21

Ticket code	Category	Crew
PA	Planned	A
UB	Unplanned	B
PC	Planned	C

Crew	Area	Available shift
A	North	AM
B	Central	PM
C	South	AM

Which area is assigned to Ticket UB in Graphic G15?

☐ A. All three areas.
☐ B. North.
☐ C. South.
☐ D. Central.

Your response / working

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Response: D

Final answer: Central.

UB is assigned to Crew B. Look up that crew in the separate assignment table to find Central, carrying the crew letter across rather than using the ticket category to guess an area. Crews A and C serve North and South respectively.

Question 22

Which relationship does Graphic G15 show over the four days?

☐ A. Planned orders exceed unplanned orders except on Wednesday, when they are equal.
☐ B. Unplanned orders exceed planned orders except on Wednesday, when they are equal.
☐ C. Unplanned orders exceed planned orders except on Thursday, when they are equal.
☐ D. Planned orders exceed unplanned orders except on Tuesday, when they are equal.

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Response: A

Final answer: Planned orders exceed unplanned orders except on Wednesday, when they are equal.

Wednesday's two points both show 4. On Monday the planned count is 4 against 3 unplanned, Tuesday shows 6 against 2, and Thursday shows 5 against 3, establishing that planned orders are higher on every other day. The equality belongs to Wednesday, not Tuesday or Thursday.

Question 23

A backup crew can cover a day only when unplanned orders are no more than 2 and planned orders are at least 4. Which of Tuesday, Wednesday, and Thursday qualifies in Graphic G15?

☐ A. No day qualifies.
☐ B. Tuesday.
☐ C. Wednesday.
☐ D. Thursday.

Your response / working

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Response: B

Final answer: Tuesday.

Among the three days named in the question, Tuesday has 2 unplanned orders and 6 planned orders, meeting the maximum of 2 and the minimum of 4 at the same time. Tuesday qualifies. Wednesday and Thursday have 4 and 3 unplanned orders respectively, which rules them out even though their planned counts suffice.

Question 24

Route	Road pair	Max size	Clearance	Window	State	Frozen
A	L1 / L4	Large	High	Early	Open	Yes
B	L2 / L5	Large	High	Late	Closed	Yes
C	L3 / L6	Large	Low	Early	Open	Yes
D	L7 / L8	Large	High	Late	Open	No

Vehicle	Size	Height	Cargo	Assigned route
V1	Small	Low	Dry	A
V2	Large	Low	Dry	D
V3	Small	Low	Dry	C
V4	Large	High	Frozen	--
V5	Small	High	Dry	B
V6	Large	Low	Frozen	A

Early = arrival by noon; Late = afternoon. High vehicles need High clearance. Small vehicles fit either size limit. Frozen cargo requires Yes. Dispatch ticket: V4; arrival required by noon.

In Graphic G11, Vehicle V3 follows its assigned route. Which road links that route's intermediate junction to D?

☐ A. L4.
☐ B. L5.
☐ C. L8.
☐ D. L6.

Your response / working

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Response: D

Final answer: L6.

V3 is assigned to Route C. That route's road pair takes it from R through U to D, and the network labels the final road from U to D as L6. L4, L5, and L8 approach D from other junctions, so none completes V3's assigned path.

Question 25

Which arrival-window relationship holds between the assigned vehicles whose routes pass through S and those whose routes pass through V in Graphic G11?

☐ A. V1 has an earlier window than both V2 and V6.
☐ B. V1, V2, and V6 all have the same window.
☐ C. V2 has an earlier window than both V1 and V6.
☐ D. V1 and V6 have earlier windows than V2.

Your response / working

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Response: D

Final answer: V1 and V6 have earlier windows than V2.

The network places S on Route A and V on Route D, allowing the route codes to connect the junctions in the question with the vehicle assignments. A carries V1 and V6. Its window is Early, while D's assigned V2 has a Late window, so both A vehicles arrive in the earlier window.

Question 26

Which route can meet the dispatch ticket in Graphic G11 while satisfying all listed vehicle and cargo restrictions?

☐ A. Route C.
☐ B. Route B.
☐ C. Route A.
☐ D. Route D.

Your response / working

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Response: C

Final answer: Route A.

Route A satisfies the complete ticket. V4 is Large and High with Frozen cargo, and A is open with the matching size, clearance, cargo permission, and Early window needed for arrival by noon. C's Low clearance cannot accommodate V4. B is closed with a Late window, while D also has a Late window and lacks permission for frozen cargo.

Question 27

G12: Circulation pressure dashboard

Unit	Channel	C1	C2	C3	C4	C5	C6
Supply	S2	14	16	15	18	17	19
Supply	S4	20	18	20	18	20	18
Supply	S1	16	16	17	16	17	16
Supply	S3	15	17	16	17	16	17
Recovery	R3	16	17	18	19	20	21
Recovery	R1	23	22	21	20	19	18
Recovery	R4	17	19	17	19	17	19
Recovery	R2	21	20	22	19	21	20

C1--C6 are consecutive cycles. All readings are in psi. Sensor-to-channel key (columns name sensors)

Unit	A	B	C	D
Supply	S2	S4	S1	S3
Recovery	R3	R1	R4	R2

Unit	C1	C2	C3	C4	C5	C6
Supply	M1	M2	M1	M2	M1	M2
Recovery	M1	M1	M2	M1	M1	M2

Unit	Sensor	M1 permitted psi	M2 permitted psi
Supply	A	14--19	15--20
Supply	B	18--22	18--21
Supply	C	15--18	16--19
Supply	D	15--18	16--19
Recovery	A	16--22	18--21
Recovery	B	18--23	18--21
Recovery	C	16--18	17--20
Recovery	D	19--22	18--21

The mode sequence for each unit repeats. Permitted ranges include both endpoints. A reading outside its unit, sensor, and current-mode range requires review.

At Cycle 5 in Graphic G12, how does A compare with B within each unit?

☐ A. A is above B in Supply and below B in Recovery.
☐ B. A is above B in both Supply and Recovery.
☐ C. A is below B in Supply and above B in Recovery.
☐ D. A is below B in both Supply and Recovery.

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Response: C

Final answer: A is below B in Supply and above B in Recovery.

In Supply, A maps to S2 and B to S4, giving Cycle 5 readings of 17 and 20, so A is below B there. Recovery uses a different mapping. Its A is R3 at 20 and its B is R1 at 19, which reverses the comparison and puts A above B.

Question 28

Which Recovery sensor requires review at Cycle 2 in Graphic G12?

☐ A. Sensor D.
☐ B. Sensor A.
☐ C. Sensor B.
☐ D. Sensor C.

Your response / working

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Response: D

Final answer: Sensor C.

Recovery is in M1 at Cycle 2. The channel key gives sensor readings of 17 for A, 22 for B, 19 for C, and 20 for D, which must each be checked against that sensor's Recovery M1 range. C exceeds its limit of 18. The other three readings fall within their own inclusive limits of 16 through 22, 18 through 23, and 19 through 22 respectively.

Question 29

Suppose Recovery A and B continue their steady one-psi trends for one more cycle. With the mode sequence in Graphic G12 repeating, which statement describes their review status at Cycle 7?

☐ A. A remains permitted, while B requires review.
☐ B. Both A and B require review.
☐ C. Both A and B remain permitted.
☐ D. B remains permitted, while A requires review.

Your response / working

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Response: A

Final answer: A remains permitted, while B requires review.

Follow Recovery's R3 and R1 rows for A and B, then extend the stated one-psi trends to get A at 22 and B at 17 in Cycle 7. The repeating mode returns to M1. A's M1 range includes its upper endpoint of 22, but B's minimum is 18, so B alone requires review under the assumed continuation.

Question 30

G13: Stores and release orders

Store	Code	Item	Ready	Target	Release
North	P	Kit	5	6	AM
North	Q	Cable	3	4	PM
North	R	Seal	7	6	AM
South	P	Kit	4	3	AM
South	Q	Cable	6	5	AM
South	R	Seal	2	3	PM

Order	Store	Code	Needed	Pickup
K1	North	Q	4	AM
K2	South	P	5	AM
K3	North	P	4	AM
K4	South	R	3	AM
K5	North	R	8	AM

Ready quantities exclude damaged and reserved items. An order can be released only if Ready meets Needed and Release matches Pickup. Target is the desired stock quantity for that store and product; Needed is the quantity on a particular order.

Which order in Graphic G13 can be released for its stated pickup?

☐ A. K2.
☐ B. K1.
☐ C. K3.
☐ D. K4.

Your response / working

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Response: C

Final answer: K3.

K3 links to North's P stock. Its order needs 4 units, the stock row has 5 Ready, and the AM release matches the order's AM pickup, satisfying both conditions for release. K1 lacks the quantity and AM release. K2 is also short, while K4 lacks enough Ready stock and has a PM release for its AM pickup.

Question 31

Which graph below accurately shows the current Ready stock for the product and store listed on each of Orders K1, K2, and K3 in Graphic G13?

Each bar shows the current Ready stock for the store and product on the labeled order. Vertical scales are in units.

☐ A. Graph 4.
☐ B. Graph 2.
☐ C. Graph 3.
☐ D. Graph 1.

Your response / working

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Response: D

Final answer: Graph 1.

Orders K1, K2, and K3 identify North Q, South P, and North P respectively, whose separate stock rows give Ready quantities of 3, 4, and 5. Graph 1 preserves those pairings. Each other graph swaps two of those quantities, so having the same three bar heights is insufficient unless each height stays above the correct order label.

Question 32

An AM pickup order at North needs more units than are Ready, while South already exceeds its Target for the same product. Which proposed display focuses on that comparison in Graphic G13?

☐ A. Paired Ready and requirement bars for Q: North's order quantity beside South's Target.
☐ B. Paired Ready and requirement bars for P: North's order quantity beside South's Target.
☐ C. Paired Ready and requirement bars for each store, combining all its products and orders.
☐ D. Paired Ready and requirement bars for R: North's order quantity beside South's Target.

Your response / working

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Response: A

Final answer: Paired Ready and requirement bars for Q: North's order quantity beside South's Target.

North's order for Q needs 4. Only 3 are Ready there, while South has 6 Q units against a Target of 5, so paired Q bars can show the North order shortage alongside the South stock surplus. North can fill its P order. R is short at North but also below Target at South, and combining products would conceal which product meets both conditions.

Question 33

G16: Training dashboard

Department	Course	Enrolled	Waitlist
Finance	A	5	2
Finance	B	3	0
Finance	C	4	1
Stores	A	6	0
Stores	B	4	2
Stores	C	2	1
Service	A	3	1
Service	B	5	0
Service	C	6	2
Safety	A	4	0
Safety	B	2	1
Safety	C	5	1

Course	Shift	Open seats
A	AM	3
B	AM	2
C	AM	0
D	AM	4

Region	Course	W1	W2	W3	W4	W5	W6
East	A	6	4	5	5	7	6
East	B	3	5	4	3	5	4
East	C	2	4	3	5	5	7
West	A	4	6	5	5	4	5
West	B	7	5	6	6	5	6
West	C	5	4	6	5	4	6

Region	Course	Weekly goal
East	A	6
East	B	4
East	C	6
West	A	5
West	B	6
West	C	7

AM = morning; PM = afternoon. Certificates authorize only the listed courses. A course needs an open seat for a new enrollee. Existing enrollments are retained. Additional enrollment from a department is allowed only while its Enrolled count for that course is below 5. A course absent from the enrollment table accepts no new department enrollments. Waitlist requests await eligibility checks and do not reserve the listed seats. Completion goals apply to each region and course separately.

Among the courses authorized by Certificate Y in Graphic G16, only one appears in the enrollment table. How many Finance employees are enrolled in that course?

☐ A. 3 employees
☐ B. 4 employees
☐ C. 2 employees
☐ D. 5 employees

Your response / working

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Response: B

Final answer: 4 employees

Y authorizes Courses C and D. Only C appears in the enrollment table, so use Finance's C row and its Enrolled column to find 4 employees. The adjacent 1 is a waitlist count, which represents pending employees rather than employees already enrolled in the course.

Question 34

A new Finance employee holds only Certificate X and can attend only in the morning. Which course in Graphic G16 can accept this employee under all displayed conditions?

☐ A. Course B.
☐ B. Course A.
☐ C. Course C.
☐ D. Course D.

Your response / working

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Response: A

Final answer: Course B.

X limits this employee to A or B, but Finance already has 5 people enrolled in A and cannot add another under the department cap despite the available morning seats. Finance has capacity for B. Its Finance enrollment is 3 and its morning session has 2 open seats, so B satisfies eligibility, department capacity, and attendance conditions together.

Question 35

For the course authorized by Y that has current department enrollments, which statement compares its Week 1-to-Week 6 patterns and regional goals in Graphic G16?

☐ A. East stays above West throughout the period, but only East meets its Week 6 goal.
☐ B. East closes the initial gap and finishes above West, but only East meets its Week 6 goal.
☐ C. West keeps its initial lead and finishes above East, and both regions meet their Week 6 goals.
☐ D. East closes the initial gap and finishes above West, and both regions meet their Week 6 goals.

Your response / working

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Response: B

Final answer: East closes the initial gap and finishes above West, but only East meets its Week 6 goal.

Certificate Y identifies C and D, and the enrollment records restrict the comparison to C, whose East count starts at 2 against West's 5 and ends at 7 against West's 6. East finishes ahead. The equal counts in Weeks 2 and 4 show intermediate ties, while the separate Week 6 goals of 6 for East and 7 for West mean only East reaches its goal.

Question 36

G14: Service-center dashboard

Team	Ticket type	Oldest age (days)	Impact	State
Alder	Network	2	Critical	Open
Alder	Access	3	Routine	Open
Alder	Hardware	8	Routine	Open
Birch	Network	4	Critical	Open
Birch	Access	1	Routine	Open
Birch	Hardware	5	Routine	Open
Cedar	Network	3	Critical	Closed
Cedar	Access	5	Routine	Open
Cedar	Hardware	8	Routine	Open
Dogwood	Network	2	Critical	Open
Dogwood	Access	5	Routine	Open
Dogwood	Hardware	8	Routine	Closed

Ticket type	Maximum age (days)
Network	3
Access	4
Hardware	7

A ticket is overdue when its age exceeds the maximum for its type. Dispatch rule: attend first to an Open, Critical, overdue ticket. Closed tickets do not enter the dispatch queue.

Team	Ticket type	W1	W2	W3
Alder	Network	2	1	0
Alder	Access	1	0	0
Alder	Hardware	0	2	1
Birch	Network	0	1	2
Birch	Access	2	1	0
Birch	Hardware	1	1	0
Cedar	Network	1	1	0
Cedar	Access	0	2	1
Cedar	Hardware	3	2	1
Dogwood	Network	0	1	0
Dogwood	Access	3	2	1
Dogwood	Hardware	2	0	0

The weekly matrix counts all Open overdue tickets, by team and type, at three snapshots. The first matrix describes the oldest ticket of each type per team at W3. Impact classification stays the same across these weeks.

Team	Critical overdue	Routine overdue
Alder	0	1
Birch	2	0
Cedar	0	2
Dogwood	0	1

The final table groups all W3 Open overdue tickets by impact, rather than counting only the oldest examples.

Which relationship holds for Open overdue tickets classified Critical at Alder and Birch over the three weeks in Graphic G14?

☐ A. Alder and Birch both increase each week.
☐ B. Birch decreases each week, while Alder increases each week.
☐ C. Alder decreases each week, while Birch increases each week.
☐ D. Alder and Birch both decrease each week.

Your response / working

Show answer and explanation

Response: C

Final answer: Alder decreases each week, while Birch increases each week.

Critical corresponds to Network in the case matrix, so use those rows in the separate weekly table rather than combining them with Routine Hardware or Access tickets. Alder falls from 2 to 0. Its middle count is 1, while Birch's 0, 1, and 2 rise at each successive week, establishing the opposite trends.

Question 37

A dispatcher selects Birch's Network ticket before the other oldest tickets in Graphic G14. Which reason best applies the displayed dispatch rule?

☐ A. It is open and critical, and its 4-day age exceeds the Network maximum of 3.
☐ B. Its 4-day Network age is within the Hardware maximum of 7, so it should be served first.
☐ C. Its 5-day Hardware age exceeds the Network maximum of 3, so Hardware has priority.
☐ D. Older routine tickets should take priority over Birch because their ages are greater.

Your response / working

Show answer and explanation

Response: A

Final answer: It is open and critical, and its 4-day age exceeds the Network maximum of 3.

Birch's Network ticket satisfies the first-priority rule through its Open state, Critical classification, and age of 4, which exceeds the Network maximum of 3. All three conditions matter. Other Critical records are within that limit or closed, and greater ages on Routine tickets cannot replace the classification required by the rule.

Question 38

A supervisor wants an age-versus-limit graphic comparing the oldest Open overdue ticket shown for Birch with the oldest Open overdue ticket shown for Cedar. Which proposed display and reason best explain the dispatch priority in Graphic G14?

☐ A. Age and type-limit bars for Birch Network and Cedar Network: both are Open and overdue, and both are Critical.
☐ B. Age and type-limit bars for Birch Network and Cedar Hardware: both are overdue, but only the Birch ticket is Critical.
☐ C. Age and type-limit bars for Birch Network and Cedar Access: both are overdue, and each is its team's oldest eligible ticket.
☐ D. Age and type-limit bars for Birch Hardware and Cedar Hardware: both are overdue, and the Birch ticket is Critical.

Your response / working

Show answer and explanation

Response: B

Final answer: Age and type-limit bars for Birch Network and Cedar Hardware: both are overdue, but only the Birch ticket is Critical.

First qualify the tickets using Open state and their own type limits, then compare ages within each team rather than simply choosing the largest age in the matrix. Birch's Network ticket is overdue at 4 against 3, and Cedar's Hardware ticket is overdue at 8 against 7. Cedar also has overdue Access at 5. Hardware is its older eligible record, so age-and-limit bars for Birch Network and Cedar Hardware preserve both the requested selection and the reason the younger Critical ticket has priority over the older Routine ticket.